Legal
Last updated: September 2026. This page summarizes how Fast Speed handles customer information.
When you check availability, request installation, contact support, or subscribe to updates, we collect information such as your name, phone number, email address, and service address, so we can confirm coverage, schedule installation, and provide support.
The Subscription Order Form also requests your date of birth, NRC number and images, service choices, and billing details. You may provide a Viber number and choose to share installation coordinates. Submitted orders and NRC images are sent to the Fast Speed team through our email service for processing. The website does not save these images to its server; they are included in the order email.
We use customer information to deliver and support broadband service, respond to inquiries, process billing, and share service updates or promotions you've opted into. We do not sell customer information to third parties.
When you submit the service-area address form, the address is sent through our server to Google Maps to find its location. The page also loads a Google map. Address checks do not automatically create a support request or subscribe you to notifications. The checker does not save addresses to disk; temporary in-memory caching may be enabled where permitted. Google processes map and geocoding requests under its Privacy Policy.
Messages submitted through Contact Us are emailed to our sales team using our mail provider. They include the name, phone number, optional email address, topic, and message you enter. The website does not store a separate copy in a database; messages remain in our team's mailbox for handling your enquiry.
Fast Speed takes reasonable technical and organizational measures to protect customer data against unauthorized access, loss, or misuse.
You may unsubscribe from newsletter emails at any time, and can contact support to update or request removal of your account information, subject to legal and billing recordkeeping requirements.
Questions about this policy can be sent through our Contact Us page.
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