Privacy Policy

How Fast Speed protects customer information

Fast Speed collects only the information needed to provide broadband service, respond to support requests, verify coverage, and keep customers updated about their account or network service.

Information We Collect

We may collect your name, phone number, email address, township, installation address, selected plan, service request notes, latitude and longitude when you choose location detection, and messages you send to Fast Speed.

How We Use Information

We use this information to check fiber availability, schedule installations, provide technical support, manage customer requests, improve service quality, and send important service or newsletter updates when requested.

Data Protection

Admin access is protected by authenticated sessions and hashed passwords. Customer request data should only be accessed by authorized Fast Speed staff for service and support operations.

Sharing Information

We do not sell customer information. Information may be shared internally with sales, support, technical, or technician teams when needed to complete service checks, installation, relocation, or troubleshooting.

Your Choices

You may contact Fast Speed to correct contact details, ask about your request information, or stop receiving newsletter updates. Location detection is optional and only runs after you press the location button.