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A few simple checks can help identify a connection problem.
How do I get a new connection?+
Check your township on our coverage page, then contact sales with your full address. The team will confirm availability, your plan, any setup charges, and the installation appointment.
My internet is not working. What should I do?+
Check router power and cables, then restart your router once and allow it to reconnect. Do not factory reset it. If the issue continues or the LOS light is red, contact customer care with your account details and the light status.
How can I improve my WiFi signal?+
Place your router centrally, in an open area away from thick walls and obstructions. Compare the connection near the router with a more distant room. Ask the team about placement or additional coverage if needed.
Why does my speed vary?+
WiFi distance, connected devices, background downloads, and the server you connect to can affect results. Test with an Ethernet cable where possible and pause other downloads before checking.
How do I pay my monthly bill?+
Use the bill payment page to see available channels. Contact billing for your invoice details and payment instructions. Keep your receipt or transaction reference.
Can I change my plan?+
Contact our team to discuss an upgrade and confirm the price, effective date, and any applicable conditions before making a change.
How can I keep my home network safe?+
Use a strong WiFi password and keep it private. Do not share one-time passwords. Ask support before changing router settings you are unfamiliar with.
Still need a hand?
Tell us your account name, the time the issue started, the affected devices, and which router lights are on.
Call customer care